Terms of Service
These Terms govern your use of Lasan Connect, operated by Lasan Media Private Limited ("we", "us"), including the website at lasanconnect.com and the messaging platform (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy and Acceptable Use Policy.
1. The Service
Lasan Connect lets businesses send and receive WhatsApp messages through the official WhatsApp Business Platform (Cloud API). Features include a shared inbox, template management, broadcast campaigns, contact management and automated replies. We are not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or WhatsApp LLC. WhatsApp is a trademark of its owner.
2. Accounts
- You must provide accurate information and keep your password confidential.
- You are responsible for all activity under your account and for the people you give access to.
- You must be authorised to act for the business you register.
3. Your WhatsApp obligations
You are solely responsible for complying with the WhatsApp Business Policy, the WhatsApp Commerce Policy, the WhatsApp Business Messaging Policy, Meta's Platform Terms and all applicable laws, including laws on spam, consumer protection, data protection and telemarketing. In particular, you must:
- obtain valid opt-in from each recipient before sending marketing or promotional messages;
- use only message templates approved by Meta for business-initiated conversations;
- honour opt-out requests promptly;
- not use the Service for prohibited content, as described in our Acceptable Use Policy.
We may pause or block messages that appear to breach these obligations, or that Meta flags, without prior notice.
4. Fees
Subscription fees are shown on the pricing page or in your account and are billed in advance. Meta charges separately for WhatsApp conversations and messages. Those charges are passed through at the rates Meta applies, and may change as Meta changes its pricing. Fees are non-refundable except where required by law.
5. Your content and data
You keep ownership of the contacts, messages and templates you provide. You grant us a licence to host and transmit them only as needed to run the Service. You confirm that you have the right and consent required to share personal data with us for this purpose.
6. Suspension and termination
You may close your account at any time from the dashboard. We may suspend or terminate the Service if you breach these Terms, if required by Meta or law, or if your use creates risk to us or other users. On termination, we will delete your data as described in our Privacy Policy and Data Deletion page.
7. Third-party services
The Service depends on Meta's platform and other providers. We are not responsible for outages, policy changes, rejection of templates, or account restrictions imposed by Meta.
8. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, including fitness for a particular purpose and uninterrupted operation.
9. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect, incidental or consequential losses, including lost profits or lost business.
10. Indemnity
You will indemnify us against claims arising from your messages, your contacts' complaints, your breach of these Terms, or your breach of WhatsApp or Meta policies.
11. Governing law and disputes
These Terms are governed by the laws of India. The courts of [City], India have exclusive jurisdiction, subject to any mandatory rights you have under local law.
12. Changes
We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify account owners by email. Continued use after the effective date means you accept the changes.
13. Contact
Lasan Media Private Limited · [Registered office address] · hello@lasanconnect.com